DLT MALTA - Privacy policy

PRIVACY. YOUR DATA. YOUR TRUST.


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Our Commitment to You

Privacy Notice

Summary

What information we hold & where we get it

How we use your information & why

Who we share your data with and why

Your choices and rights

Looking after your information

Contact


You trust us with your personal information, so we strive to always be clear and honest about how and why we will use it. Read more about what we collect about you and your choices and rights.


OUR COMMITMENT TO YOU


You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.


It’s important that you know what personal information DLT Events LTD (hereafter referred to as “DLT Events” or “we”) collects about you, and how we use it. 


We’ve done our best to make our explanations short and easy to understand.  But, if you’d like further information, or have any questions, please contact our Data Protection Team using the details in the ‘Contact’ section below. 


If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.

 


PRIVACY NOTICE



Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:

  1. Create an account, purchase a ticket to one of our events, we will use the information you provide to the ticketing agent to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events that may be of interest to you; and
  2. When you browse our sites, use our apps, we use cookies to tailor your experience and provide you with a seamless experience.


Your choices and rights under each scenario are explained in more detail below. 



SUMMARY


Click on each icon for more information or scroll down to read the full policy.


What Information We Have & Where We Get It

We collect and store different types of information about you when you create an account, buy tickets from our ticketing agents, attend our events, contact us, and use our websites, apps and social media.

Learn More

 

How We Use Your Information & Why 

We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law.

Learn More

 

Who We Share Your Information With & Why

We share your information with Event Partner(s) – such as the ticketing agents, artist, co-promoter(s), record label or venue – as well as other third parties associated with the service provided.

Learn More

 

Your Choices & Rights 

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

Learn More

 

Looking After Your Information

We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Learn More

 

Contact Us

If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.

Learn More




WHAT INFORMATION WE HAVE & WHERE WE GET IT






Health and safety purposes. In order to keep you and other attendees safe, we may collect information from ticket purchasers and attendees for purposes of contact tracing related to infectious disease to the extent allowed under applicable law. This information may include names, contact details, seat locations, along with entry and exit times.




HOW WE USE YOUR INFORMATION & WHY


For the performance of our contract with you 


process your order;

take payment;

send you customer service emails, including order confirmations and event related emails;

provide you with customer support; and

register you for event presales.



For our legitimate business interests 




For our overriding legitimate business interests


To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law.  For example, making sure tickets get into the hands of real fans. As such, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g., our or our Event Partner's brands), fraud, or other crimes.


Event security. To protect our fans and ensure the security of our and our Event Partners’ operations.


Where you’ve given your consent

 


To protect your vital interests

 



WHO WE SHARE YOUR DATA WITH & WHY

 

Live Nation Entertainment. Within the Live Nation Entertainment group and associated family of companies who provide services for us such as marketing, profiling, reporting and technical and product support. This may include Ticketmaster and Live Nation owned or operated venues, for example.


Third parties who perform services on our behalf. Our third-party service providers such as cloud computing providers who provide the IT infrastructure on which our products and systems are built or outsourced customer service agents who support fan experience. Some of these third parties may be located outside of your jurisdiction.


Event Partners. Event Partners are entities we work with to put the event on, such as our co-promoters, ticketing agents, venues, or the artists. We share your information with our Event Partners so that they can run the event and for other reasons described in their privacy policies.


Commercial Partners. These are third parties we work with to provide additional value-add services. As the Commercial Partners we work with varies between services, we use just-in-time information to let you know when data will be shared with them and that it will be processed in accordance with their privacy notice.


Disclosures under law. We may share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body here permitted or required by law. Or, we may share information when we are investigating potential fraud.

 

Successors. We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

 

We may share your information for reasons not described in this policy. We will tell you before we do this.





YOUR CHOICES & RIGHTS


Your rights and choices may differ depending on the country where you are accessing our services from. These have been split out below.

 

Your choices

 

Where you have given us your consent, you can withdraw it by doing the following:


Where we have relied on a legitimate interest, you can object to it by doing the following:



Your rights

 

As a global company, our fans are located all over the world, depending on your market there are specific laws and regulations around privacy rights such as the GDPR in Europe, LGPD in Brazil and CCPA in United States etc. The below rights may be applicable in your market. 

 

Global Rights (excluding United States)

 


To exercise any of the above rights please contact us. Please use the email associated with your account in order for us to locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.



LOOKING AFTER YOUR INFORMATION


We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. If you think that an unauthorized account has been created using your name, contact us. We are not responsible for third party websites and apps. If you click on a third-party link, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. Our site may also serve third-party content that contains their own cookies or tracking technologies.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention rules are dependent on whether the information is necessary to provide the product or service, what consents have been provided around the use of personal information and what statutory, contractual, or other legal obligations do we have to retain personal information.

We will securely delete your information when it is no longer required for these purposes, in line with our company policies.


As a part of a global group of companies headquartered in the United States, we rely on shared services, some of which are located outside of your country where you are resident. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally. 


When transferring information, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of your local market, we use contractual measures and internal mechanisms requiring the recipient to comply with privacy standards of the exporter, we will use one of the mechanisms listed below.

 


For more information, or to get a copy of the relevant documentation please contact us.




CONTACT US


If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Chief Privacy Officer, Hannah Foster, and our Group Data Protection Officer, Alex Bryant, is here to help. Privacy@livenation.co.uk